Terms of service

Last updated: May 25, 2026

Holon LLC

Terms and Conditions

IMPORTANT — PLEASE READ CAREFULLY. These Pre-Sale Terms and Conditions (the “Terms”) form a binding contract between you (“you” or “Customer”) and Holon LLC, a Rhode Island limited liability company (“Company,” “we,” “our,” or “us”). By placing a pre-order through our website (the “Site”), paying a deposit, or otherwise indicating your acceptance, you agree to these Terms.

Section 12 (Arbitration and Class-Action Waiver) requires you to resolve most disputes with the Company on an individual basis through binding arbitration and to waive any right to participate in a class action. Please read it carefully. You may opt out of arbitration within 30 days as described in Section 12.

1. The Pre-Order

1.1 Nature of a Pre-Order.

The product offered on the Site (the “Product”) is being sold on a pre-order basis. The Product is in development and has not yet been manufactured, packaged, or shipped at the time of your order. The Product specifications, features, design, packaging, accessories, pricing, and estimated ship date shown on the Site are based on current plans and may change. We will use commercially reasonable efforts to deliver the Product as described, but a pre-order is not a guarantee that the Product will ship on a particular date.

1.2 Estimated Ship Window.

We currently estimate that the Product will ship to customers by June 2027 (the “Estimated Ship Window”). This estimate is provided for planning purposes only and is not a binding delivery date.

1.3 Eligibility.

To place a pre-order you must be at least 18 years old (or the age of majority in your jurisdiction), have the legal capacity to enter into this contract, and provide accurate, complete, and current information, including a valid payment method.

2. Deposits, Balance, and Payment

2.1 Deposit.

When you place a pre-order, you may either (a) pay a refundable deposit of $99 USD per Product unit (the “Deposit”). The Deposit reserves a unit in our production queue subject to availability.

2.2 Purchase Price.

The total price for each Product unit, including any applicable taxes, shipping, and handling fees, will be calculated and disclosed at checkout (the “Purchase Price”). The Purchase Price is fixed at the time of your order, except that taxes, shipping, and handling fees may be re-calculated at the time the balance is charged based on the rates and rules then in effect for your shipping address.

2.3 Balance Due.

If you paid only the Deposit, the remaining balance of the Purchase Price (the “Balance”) will be charged to the payment method on file up to approximately 182 days (approximately 6 months) before your unit is scheduled to ship (the “Balance Charge Date”). We will provide reasonable advance notice by email of the Balance Charge Date and the amount to be charged.

2.4 Authorization.

By submitting a pre-order, you authorize the Company (and our payment processor) to charge the Deposit at the time of order and to charge the Balance to the same payment method on or about the Balance Charge Date. You are responsible for keeping your payment method current. If a charge is declined, we may pause your order and contact you to update your payment information; if we cannot collect the Balance after reasonable attempts, we may cancel your order under Section 4.3.

2.5 Pricing and Currency.

All prices are in U.S. dollars. We may correct pricing errors at any time before your Balance is charged. If a pricing error materially affects your order, we will notify you and offer you the option to confirm the corrected price or cancel your order for a full refund of any amounts paid.

3. Segregated Account and Treatment of Funds

3.1 Segregated Account.

The Company will hold customer Deposits and any pre-shipment payments in a segregated deposit account (the “Segregated Account”), separate from our general operating funds. The Company intends to maintain customer pre-order funds in account separate from day-to-day operating accounts prior to shipment.

3.2 No Interest; No Trust.

Funds held in the Segregated Account are not invested on your behalf and will not earn interest payable to you. The Segregated Account is intended to support refunds under these Terms but does not create a trust, escrow, fiduciary, or agency relationship between you and the Company, except as expressly required by applicable law.

3.3 Application of Funds.

Once your Product ships, the Deposit and any Balance paid will be applied to the Purchase Price and may then be moved out of the Segregated Account in the ordinary course of our business.

4. Cancellation and Refunds Before Shipment

4.1 Customer Cancellation.

You may cancel your pre-order at any time before the Product is shipped to you by submitting a cancellation request through your account on the Site or by emailing hello@holonsound.com. Upon cancellation, we will refund 100% of the amounts you have paid toward the order (the Deposit and any Balance already collected), to the original payment method, with no cancellation fee.

4.2 Refund Timing.

We will initiate refunds within ten (10) business days after we receive your cancellation request. Depending on your payment provider, the refund may take additional time to appear on your statement.

4.3 Company Cancellation.

We may cancel your pre-order and refund any amounts you have paid if (a) we are unable to charge the Balance after reasonable attempts; (b) we discontinue or materially change the Product such that we cannot fulfill your order; (c) we suspect fraud, payment-related risk, or a breach of these Terms; or (d) we are required to do so by law or by order of a governmental authority. We will notify you by email of any Company cancellation.

4.4 Delays.

If we anticipate a material delay beyond the Estimated Ship Window, we will notify you by email and provide an updated estimate. You may cancel your order at any time after such notice and receive a full refund as provided in Section 4.1.

5. Shipping and Delivery

5.1 Shipping Address.

You are responsible for providing and maintaining an accurate shipping address. If a Product is returned to us as undeliverable due to an incorrect or outdated address, we will contact you to arrange re-shipment, and you may be responsible for additional shipping fees.

5.2 Risk of Loss.

Title and risk of loss for the Product pass to you upon delivery to the carrier for shipment to your address.

5.3 Taxes and Duties.

You are responsible for any sales, use, value-added, customs, import, or similar taxes, duties, and fees imposed on the sale, shipment, or importation of the Product, except for taxes on our net income.

6. 60-Day Money-Back Guarantee

6.1 Guarantee.

After your Product is delivered, you have sixty (60) days from the date of delivery (the “Guarantee Period”) to request a return for any reason and receive a full refund of the Purchase Price (excluding any non-refundable shipping or handling fees expressly identified at checkout).

6.2 How to Request a Return.

To exercise the guarantee, you must (a) contact us at hello@holonsound.com within the Guarantee Period, (b) receive a return authorization, and (c) ship the Product back to us within fourteen (14) days of receiving the return authorization, in its original packaging where reasonably possible, with all included accessories. We will provide a prepaid return shipping label for U.S. customers; international customers are responsible for return shipping costs.

6.3 Condition of Returned Product.

The Product must be returned in good working condition, free from damage that is not the result of normal use during the Guarantee Period. We reserve the right to reasonably reduce the refund amount for Products returned materially damaged beyond normal use or returned substantially incomplete.

6.4 Refunds.

Once we receive and inspect the returned Product, we will issue the refund to your original payment method within ten (10) business days. The 60-Day Money-Back Guarantee is in addition to (and does not limit) any non-waivable rights you have under applicable consumer protection law.

7. Limited Warranty and Disclaimers

7.1 Limited Warranty.

We warrant that the Product, when shipped, will be free from material defects in materials and workmanship under normal use for a period of 12 months from the date of delivery (the “Warranty Period”). Your sole and exclusive remedy under this limited warranty is, at our option, repair, replacement, or refund of the Purchase Price for the affected Product. This limited warranty does not cover damage caused by misuse, accident, modification, unauthorized repair, or normal wear and tear.

7.2 Disclaimer.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY IN SECTION 7.1 AND ANY NON-WAIVABLE WARRANTIES UNDER APPLICABLE LAW, THE PRODUCT AND THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT FULLY APPLY TO YOU.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PRODUCT, A PRE-ORDER, OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, A PRE-ORDER, OR THE PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE ACTUALLY PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

9. Force Majeure

We will not be liable for any delay or failure to perform that is caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, supply-chain disruptions, component shortages, transportation delays, pandemics or epidemics, utility or telecommunications failures, or fire. If a force majeure event materially affects your order, you continue to have the right to cancel and receive a refund as provided in Section 4.

10. Changes to the Product, the Site, and These Terms

10.1 Product.

We may make non-material changes to the Product (including specifications, components, accessories, and packaging) at any time. We will notify you by email of any material change and, at your option, you may cancel your order and receive a full refund as provided in Section 4.

10.2 Terms.

We may update these Terms from time to time. The version of the Terms in effect when you placed your pre-order will govern that order, except that changes required by law and changes to Section 12 (Arbitration) will apply to all orders, including pending pre-orders, on a going-forward basis. Material changes will be communicated by email or by posting a prominent notice on the Site.

11. Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 12, any judicial action permitted under these Terms will be brought exclusively in the state or federal courts located in Providence County, Rhode Island, and the parties consent to the personal jurisdiction of those courts.

12. Arbitration and Class-Action Waiver

12.1 Informal Resolution.

Before initiating any formal proceeding, you agree to first contact us at hello@holonsound.com with a written description of your dispute and a proposed resolution. We will use reasonable efforts to resolve the dispute informally within thirty (30) days of receipt.

12.2 Binding Arbitration.

If the dispute is not resolved informally, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, your pre-order, or the Product (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitrator’s decision is final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

12.3 Location and Costs.

Arbitration will be conducted in Providence, Rhode Island, or, at your election, by telephone, video, or written submissions. The Company will pay AAA filing, administrative, and arbitrator fees to the extent required by AAA’s Consumer Arbitration Rules. Each party is otherwise responsible for its own attorneys’ fees, except that the arbitrator may award fees and costs to the prevailing party where authorized by applicable law.

12.4 Class-Action Waiver.

You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class-action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will be severed and resolved in court under Section 11; the rest of this Section 12 will continue to apply.

12.5 Carve-Outs.

Notwithstanding the foregoing, either party may (a) bring an individual action in small-claims court for any claim that qualifies, and (b) seek injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

12.6 30-Day Right to Opt Out.

You may opt out of this Section 12 by sending a written notice to hello@holonsound.com within thirty (30) days after first becoming subject to these Terms. Your notice must include your name, order number, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

13. Privacy and Communications

Our collection and use of personal information in connection with your pre-order is described in our Privacy Policy at www.holonsound.com. By placing a pre-order, you agree that we may send you order-related communications by email, including notices about delays, the Balance Charge Date, shipping, and these Terms.

14. General

14.1 Entire Agreement.

These Terms, together with the order confirmation, the Privacy Policy, and any other policies we expressly incorporate by reference at checkout, are the entire agreement between you and the Company regarding your pre-order and supersede any prior or contemporaneous communications.

14.2 Severability.

If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be made enforceable, severed from these Terms, and the remaining provisions will continue in full force and effect.

14.3 No Waiver.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

14.4 Assignment.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or to an affiliate, on notice to you.

14.5 Notices.

Notices to you may be sent to the email address associated with your order. Notices to the Company should be sent to hello@holonsound.com.

14.6 Headings.

Headings are for convenience only and do not affect the interpretation of these Terms.

14.7 Contact.

Questions about these Terms or your pre-order? Contact us at hello@holonsound.com